Product FAQs

This FAQ page and our Troubleshooting page address the most common issues associated with our keyboards. Please see if the problem you are experiencing is addressed on one of these pages.

If you are not able to find a solution to your problem here, please contact the reseller that you purchased your keyboard from and they should be able to assist you in finding a solution.

To connect your new keyboard, shut down and turn off your computer.  Unplug your old keyboard and plug in your new keyboard into the same port.  Please note: if the new keyboard has a USB connection it is best to plug this into a USB port on the back side of the computer. However, if no USB port is available a PS2 adaptor can be used (this is provided with some keyboards), simply attach the adaptor to the black USB cable and plug into your computer’s PS2 port.

To determine what type of connector (adaptor) is required, simply follow the cord from the existing keyboard to your computer.  Unplug the cord and match it to the picture to identify which one you will need.  The USB adaptor is black and rectangular; the PS2 is purple and rounder.

The "hot" keys are a set of keys that allow a one touch shortcut to perform predefined functions such as access to multimedia and internet functions. The Keys-U-See^® keyboard comes with 12 “hot” keys located at the very top of the keyboard (you will find information for their usage included in the keyboard instructions).

Our Keys-U-See® keyboards are designed for use with Windows PC computer systems. However, they will work with Macintosh (Mac) computers using OS 9 or later but due to differences in the operating systems (OS) some functions may not work or may not work as expected on Mac computers.

Most keyboards designed for use with Mac computers have a USB port for the mouse. The Keys-U-See® keyboard does not have any USB ports, so you will need to find another source for plugging your mouse into your computer.

As when using any PC keyboard with a Mac, you will find that the command and option keys are reversed (The “Command” Key is mapped to the “Windows” Key and the “Option” Key is mapped to the “Alt” Key). With OS 10.4 or later this can be corrected by changing the settings for these keys in the “Keyboard & Mouse” options located in the “System Preferences". For OS 9 to OS 10.3, you will need to find a third party software solution to remap these keys.

The media  and “sleep” keys on the Keys-U-See keyboard will work with OS 10.4 and later; the other “hot keys” do not work with the Mac OS. With OS 9 to OS 10.3 none of the "hot keys" will work.

Our Keys-U-See^® large print keyboards are designed to function with Windows^® 7 operating systems.

NOTE: There is a known issue with the Email "Hot Key" due to the fact that  Windows^® 7 installs with no email client by default. You will need to install an email client to send and receive email. The recommendation from Microsoft is to go to http://download.live.com and download Windows Live Mail. After you have installed an email client and set it up as a Default Program the Email "hot key" on your keyboard will work.

Our Keys-U-See large print keyboards and foreign language keyboards are designed to function with the following Windows operating systems; Windows^® 7, Vista™, XP, 2000, ME, and 98 on computers supplying 5 Volts current to the USB or PS2 connection. 

You must change the settings in your computer's operating system. Check the Language Configuration page for detailed information on doing this.

In order to switch from a foreign language back to English, follow the instructions provided for your operating system in the Language Configuration page.

In most cases you will not need special software, most of our keyboards use the standard keyboard drivers provided in the Windows^® operating system.

To configure you operating system for a different language follow the instructions in the Language Configuration page.

Note that some languages may require you to install additional fonts.

Installation instructions and driver downloads are available online for the keyboards we sell that need this additional support. To use the special functions on our Multimedia keyboards with older operating systems you will need to install the appropriate driver available in the Downloads page. The keyboard will operate without the driver, but you will not be able to use the multimedia functions.

No. Our foreign language keyboards are simply a tool that allows you to see the location of the language characters on the keyboard when the operating system is set to the language you are using.

Some foreign language keyboards may have three (3) or (4) characters printed on one (1) key. In order to access these commands simply press the right Alt or "AltGr" key (key to the right of the space bar) and the key that has the third command printed on it and the Alt and Shift key for the fourth letter.

Accent marks are used for several foreign languages to actuate the letter with the proper accent hit the accent key and the corresponding letter at the same time.

Make sure your keys are clean and dry (using a standard alcohol solution is recommended). To avoid having finger marks on the labels we recommend using tweezers to remove the labels from the backing and align on the keycap. Once in position press firmly with your thumb and hold for 10 seconds to set adhesive properly.